1. Introduction
Welcome to FeedbackFlow360.com. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Overview
FeedbackFlow360.com provides customer feedback automation and AI-powered engagement tools, including but not limited to:
- Review and reputation management tools
- Customer feedback collection workflows
- AI-generated responses and automations
- Integration with third-party platforms
We reserve the right to modify, suspend, or discontinue any part of the service at any time.
3. User Responsibilities
By using our platform, you agree to:
- Provide accurate and truthful information
- Use the service in compliance with applicable laws
- Not use the platform for spam, fraud, or harmful activities
- Maintain the confidentiality of your account credentials
You are solely responsible for the content and interactions generated through your use of the platform.
4. AI-Generated Content Disclaimer
FeedbackFlow360.com uses artificial intelligence to generate responses and automate interactions. While we strive for accuracy:
- Responses may not always be correct or up-to-date
- Content should not be considered legal, financial, or professional advice
- You are responsible for reviewing and verifying outputs before use
5. Data Usage and Integrations
Our platform may integrate with third-party services. By using integrations, you agree to their respective terms and policies.
We are not responsible for:
- Third-party platform outages
- Data handling practices of external services
6. Subscription and Billing
- Services may be offered on a subscription basis
- Fees are billed in advance and are non-refundable unless stated otherwise
- We reserve the right to change pricing with notice
Failure to pay may result in suspension or termination of services.
7. Intellectual Property
All content, branding, and software associated with FeedbackFlow360.com are the property of FeedbackFlow360.com and protected by intellectual property laws.
You may not:
- Copy, reproduce, or resell the platform
- Reverse engineer or attempt to extract source code
8. Limitation of Liability
To the fullest extent permitted by law:
- FeedbackFlow360.com shall not be liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free service
Use of the platform is at your own risk.
9. AI-Specific Use and Liability
By using FeedbackFlow360.com, you acknowledge that:
- AI-generated responses are automated and may contain inaccuracies, omissions, or outdated information
- FeedbackFlow360.com does not guarantee the accuracy, reliability, or suitability of AI-generated outputs
- You are solely responsible for reviewing, approving, and using any content generated through the platform
You agree not to rely solely on AI-generated responses for:
- Legal advice
- Medical advice
- Financial decisions
- Compliance-related matters
FeedbackFlow360.com shall not be held liable for:
- Decisions made based on AI-generated content
- Misinterpretation or misuse of responses
- Any damages resulting from reliance on AI outputs
10. Communications Consent (Email, SMS, and Chat)
By using our platform and submitting your contact information through widgets, forms, or feedback requests, you expressly consent to:
- Receiving communications via email, SMS, or phone
- Being contacted by the business using FeedbackFlow360.com
- Receiving automated messages related to inquiries, follow-ups, or services
You acknowledge that:
- Consent is not a condition of purchase
- Message and data rates may apply
- You may opt out at any time by following unsubscribe instructions or replying “STOP” to SMS messages
Users of the platform (business owners) are responsible for ensuring their own compliance with:
- TCPA
- CAN-SPAM Act
- Any applicable local or international communication laws
11. Termination
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
12. Changes to Terms
We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated terms.
13. Contact Information
For questions regarding these Terms, please contact us at: support@feedbackflow360.com
About app.FeedbackFlow360.com app service
Authorization to Publish on Your Behalf
FeedbackFlow360 writes and publishes replies to your Google reviews on your behalf. Replies are generated automatically according to the rules you configure, and are published without your prior review — either as soon as a review arrives, or after a delay of 24, 48 or 72 hours that you choose, during which you may edit, approve or discard the reply. If you take no action within that window, the reply is published automatically using the rules you configured.
Before any reply is published at a given location, you must grant a specific authorization for that location inside the application. No reply is published at a location that has not been authorized. Authorizing one location does not authorize any other, including locations you connect later.
You are notified by email and in the application every time a reply is published. You may edit or replace any published reply from the application at any time.
Eligibility to Authorize
You may only authorize automated publishing for a Google Business Profile location of which you are the owner or a manager. By granting the authorization you represent that you hold the role of Primary Owner, Owner or Manager for that location, and FeedbackFlow360 verifies that role directly with Google before enabling the location.
Within your FeedbackFlow360 organization, only members with administrative permissions may grant, modify or revoke this authorization. Other members may view its status but cannot change it.
Turning Automation Off
You may turn off automated publishing for any location at any time, from the application. From that moment on, no further reply is published for that location, including replies already prepared and waiting to be published. Nothing is published again unless you turn automation back on under your own explicit approval and configuration.
Turning automation off does not remove replies that were already published. Those remain on your Google Business Profile and can be edited or deleted by you at any time, either from FeedbackFlow360 or directly on Google.
Disconnecting Your Google Account
You may disconnect your Google account from FeedbackFlow360 at any time. To do so you must first deactivate all locations associated with that account.
Disconnecting is permanent and destructive: in line with the Google API Services User Data Policy, the data we obtained from Google — including imported reviews, generated replies, drafts and their history, and the reply configuration of those locations — is deleted from FeedbackFlow360 and cannot be recovered. Replies already published remain on your Google Business Profile and are not removed.
We retain the record of the authorizations you granted and revoked, as evidence that replies published on your behalf were published with your consent. This record contains no review content.
If you reconnect the same account later, your reviews are imported again from Google. Imported history is never replied to automatically.
Record of Consent
Each authorization and revocation is recorded with the date and time, the user who performed it, and the exact text that was accepted. You can review this record at any time from the application.
Moderation by Google
Google reviews and moderates replies published on business profiles and may decline to publish one. A declined reply does not become public. FeedbackFlow360 notifies you when this happens and lets you edit and resubmit it, but does not control Google’s moderation decisions.
14. Third-Party Data
To determine the time zone of each business location, we use postal code data from GeoNames (https://www.geonames.org), licensed under CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). Time zones are derived from the coordinates included in that dataset.