Terms and Conditions

1. Introduction 

Welcome to FeedbackFlow360.com. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services. 

2. Services Overview 

FeedbackFlow360.com provides customer feedback automation and AI-powered engagement tools, including but not limited to: 

  • Review and reputation management tools 
  • Customer feedback collection workflows 
  • AI-generated responses and automations 
  • Integration with third-party platforms 

We reserve the right to modify, suspend, or discontinue any part of the service at any time. 

3. User Responsibilities 

By using our platform, you agree to: 

  • Provide accurate and truthful information 
  • Use the service in compliance with applicable laws 
  • Not use the platform for spam, fraud, or harmful activities 
  • Maintain the confidentiality of your account credentials 

You are solely responsible for the content and interactions generated through your use of the platform. 

4. AI-Generated Content Disclaimer 

FeedbackFlow360.com uses artificial intelligence to generate responses and automate interactions. While we strive for accuracy: 

  • Responses may not always be correct or up-to-date 
  • Content should not be considered legal, financial, or professional advice 
  • You are responsible for reviewing and verifying outputs before use 

5. Data Usage and Integrations 

Our platform may integrate with third-party services. By using integrations, you agree to their respective terms and policies. 

We are not responsible for: 

  • Third-party platform outages 
  • Data handling practices of external services 

6. Subscription and Billing 

  • Services may be offered on a subscription basis 
  • Fees are billed in advance and are non-refundable unless stated otherwise 
  • We reserve the right to change pricing with notice 

Failure to pay may result in suspension or termination of services. 

7. Intellectual Property 

All content, branding, and software associated with FeedbackFlow360.com are the property of FeedbackFlow360.com and protected by intellectual property laws. 

You may not: 

  • Copy, reproduce, or resell the platform 
  • Reverse engineer or attempt to extract source code 

8. Limitation of Liability 

To the fullest extent permitted by law: 

  • FeedbackFlow360.com shall not be liable for indirect, incidental, or consequential damages 
  • We do not guarantee uninterrupted or error-free service 

Use of the platform is at your own risk. 

9. AI-Specific Use and Liability 

By using FeedbackFlow360.com, you acknowledge that: 

  • AI-generated responses are automated and may contain inaccuracies, omissions, or outdated information 
  • FeedbackFlow360.com does not guarantee the accuracy, reliability, or suitability of AI-generated outputs 
  • You are solely responsible for reviewing, approving, and using any content generated through the platform 

You agree not to rely solely on AI-generated responses for: 

  • Legal advice 
  • Medical advice 
  • Financial decisions 
  • Compliance-related matters 

FeedbackFlow360.com shall not be held liable for: 

  • Decisions made based on AI-generated content 
  • Misinterpretation or misuse of responses 
  • Any damages resulting from reliance on AI outputs 

10. Communications Consent (Email, SMS, and Chat) 

By using our platform and submitting your contact information through widgets, forms, or feedback requests, you expressly consent to: 

  • Receiving communications via email, SMS, or phone 
  • Being contacted by the business using FeedbackFlow360.com 
  • Receiving automated messages related to inquiries, follow-ups, or services 

You acknowledge that: 

  • Consent is not a condition of purchase 
  • Message and data rates may apply 
  • You may opt out at any time by following unsubscribe instructions or replying “STOP” to SMS messages 

Users of the platform (business owners) are responsible for ensuring their own compliance with: 

  • TCPA 
  • CAN-SPAM Act 
  • Any applicable local or international communication laws 

11. Termination 

We reserve the right to suspend or terminate accounts that violate these terms without prior notice. 

12. Changes to Terms 

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated terms. 

13. Contact Information 

For questions regarding these Terms, please contact us at: support@feedbackflow360.com